Portfolio

Active Listening Challenge: 7Taps, Hedra, Audacity

Designed for Prism Performance Solutions

• Applications: sales, customer service

• See the reasoning behind the process here.

• Mobile-first microlearning lowers friction for increased adoption 

• Part of a microlearning soft-skills development program based on deliberate practice

• Based on the principle that complex client-facing and customer-facing interactions involving persuasion fail because of hesitation and uncertainty in response or misjudgment of which response is appropriate

Everybody Sells (excerpt): Storyline, Wellsaid

Pathfinder Hospitality L&D has given special permission for me to reproduce learning materials I created for them. 

• Sales training for non-sales employees to enhance guest experience and drive returning / regular guests.

• Microstories and humor drive engagement 

• Training increased use of sales behaviors by 12% among non-sales learners

Sales Conversation Training: Storyline, JavaScript, Cluelabs, OpenAI

• Free-response, AI-driven scenario-based interaction allows learners to practice recall without supplying answers, a simulation which more closely mimics their on-the-job task. 

• Training raised sales data collection by 15%

• Note: Chatbot software has been inactivated. To see my recent work with chatbots, try my Mobile-Forward Sales Training.  

• To succeed with the chatbot, the learner must, in the course of natural small talk, discover the guest's company's name by:

  • • Asking if the guest is traveling on business

    • Offering to look for corporate rates 

Vyond / SME Voiceover: Sales Needs You!

Pathfinder Hospitality L&D has given special permission for me to reproduce learning materials I created for them. The voice actor / SME has also given her permission for me to use her superlative performance in my portfolio. 

• Training video to increase all employees' sales data collecting

• Espionage narrative reinforces learning content while making the video highly entertaining (!)

• Sales training boosted data collection by 15%

Vyond / AI text-to-speech: Pathfinder Values

Pathfinder Hospitality L&D has given special permission for me to reproduce learning materials I created for them. 

• Digital onboarding training increased onboarding participation and time to proficiency by 25%

• Humorous storytelling through images advances learning goals.